Refund Policy
We want you to enjoy your experience with our service. If you are not satisfied with your purchase, or if you encounter an issue that we cannot resolve and it makes the service unusable, you may be eligible for a full refund.
How to Request a Refund
- Log in to your account on our website.
- Submit a support ticket with the details of your issue.
Refund Conditions
- Refunds may only be requested within 7 days of your purchase. After this period, no full refunds will be issued.
- If you cancel after 7 days, a partial refund may be provided based on the remaining unused subscription time.
- We cannot provide a refund for technical issues unless you give us the opportunity to troubleshoot and attempt to resolve the problem. If the issue cannot be fixed, we will issue a refund.
- Credit card refunds are usually processed within 3–5 business days, depending on your bank.
Service Performance
Please note that occasional freezing, buffering, or downtime may occur. While our servers are stable and regularly maintained, interruptions may happen due to:
- Fluctuations in your internet connection.
- Issues with your device, app, or setup.
- Problems with your internet service provider (ISP).
- Temporary channel outages from the server.
These issues are typically short-lived, and our technicians work quickly to resolve them.
Contact Us
If you have questions about this policy or need assistance with a refund request, please contact our live support or open a support ticket through your account.