Help Center
Frequently Asked Questions
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To start watching, install the application for your device. Please view the setup guide to see if you have a compatible device.
New accounts are pending activation and may take up to 12 hours. If it has been more than 12 hours and your account is still not active, please join the live chat or open a support ticket for further assistance.
To upgrade, please visit the Packages page and order the new plan. Once the new plan is activated, your previous plan will be cancelled on the due date.
You can get your app credentials in the Client Area. We also send you an email titled "Your WITV Service Info" with your login details.
Note: You cannot log in to the app with your email address. Your email is only used to log in to this website.
You may need to connect to a VPN before signing in. VPN is included with your subscription and is available to use within the WITV app. However, if you are using a third-party app you will need your own VPN.
To turn on the VPN within the WITV app, click on the Settings icon, then click on VPN > CONNECT. Once CONNECTED, go back and try signing in again.
If you are still having trouble, please contact us via live chat or open a support ticket.
The URL is sent with your app credentials after activation — if you didn’t get the email, contact us on live chat.
Roku devices are not supported at this time.
MAG boxes are not supported at this time.
We recommend having a minimum of 20Mbps download. Having speeds lower than 20Mbps may result in channels freezing or not starting at all.
You can have up to 2 devices connected and watching at the same time on all the plans except for the yearly plans which includes 3 devices.
Extra connections can be added on the order page during checkout.
VPN is not required, however if you'd like to use one, you will have the option to turn it on within the WITV app.
Go to the main screen of the app and click UPDATE on the top right corner.
Press and hold select (middle button on the remote) on a channel to add it to your favorites.
Go to the client area, click on your active service, and request cancellation.
