Refund policy
Refund policy:
If you are not happy with your purchase or you have an issue that we are unable to solve which makes the service unusable, we are more than happy to provide a full refund.
How to request a refund?
Submit a ticket on this website after signing into your account.
Conditions:
Please understand that we can’t provide refunds due to technical issues unless you allow us to adequately try to solve them. If we are unable to resolve your issue, we will provide a refund. Please contact our live support or submit a ticket if you need assistance.
Refunds may only be issued within 7 days of the purchase date. After 7 days, no refunds will be processed. All other refund requests will be returned partially according to used period of the subscription.
If you paid using a credit card, the refunds are generally processed and funds returned to the debit card on the customer’s bank account within 3 to 5 business days.
If some channels are freezing, buffering or not working sometimes:
Though all of our servers are stable, sometimes some channels do freeze or won't work due to various reasons but it’s only temporary. Our technicians are always working to fix them.
Most of the time, these issues are caused by below reasons:
- Customer internet fluctuations.
- Issue with the box/apps/customer setup in general.
- Your ISP has an issue.
- Channel is down from server end.
- Server update/restart from our end (weekly performance is necessary).
Contact us
If you have any questions about our refund policy please contact us
