We believe in our products 100%. We are trying our best every day to make you happy and a put a smile on your face using our service but we understand that our IPTV subscription plans can’t work perfectly for everyone all time. If you are not happy with your purchase or you have an issue that we are unable to solve which make the service unusable, we are more than happy to provide a full refund.
How to request a refund?
Please make a note of your transaction order ID with subject: “Request for refund” and describe in your e-mail the issues you are facing and the reason for this request. In some cases you have to send us proof and we will send you proof as well of our work and things we notice to explain our point of view and our decision in more details and more transparency.
Please do understand and accept that we can’t provide refunds due to technical issues unless you allow us to adequately try to solve them and assist you. If we are unable to resolve your issue within 48 hours, we will provide a refund. Please contact our 24/7 live support at any time if you need assistant.
Refunds may only be issued within 72 hours of the purchase date. After 72 hours, no refunds will be processed. All other refund requests will be returned partially according to used period of the subscription.
If you paid using a credit card, the refunds are generally processed and funds returned to the debit card on the customer’s bank account within 3 to 5 business days.
We will not send refunds or make partial refund if:
Customer was not satisfied/liked the channel line-up or performance.
When user is unable to setup their own box and system at their end:
We will provide our best support to setup their boxes, devices, apps and system in all cases of assistance request. The reason is we don’t know about the circumstances with the box, devices and system etc. our support is limited to pre-defined steps for configurations of devices.
If some channels are freezing, buffering or not working sometimes:
Though all of our servers are stable, sometimes some channels do freeze or won't work due to various reasons but it’s only temporary. Our expert engineers are always working to fix them.
Most of the time, these issues are caused by below reasons:
- Customer internet fluctuations.
- Issue with the box/apps/customer setup in general.
- Your ISP has an issue.
- Channel is down from server end.
- Customer change his/her mind and wanted to withdraw/switch between servers.
- Server update/restart from our end (weekly performance is necessary).
In case user/customer can’t watch their IPTV subscription plan for 48 hours+ because server Issue or any other problems caused by us and our end we will completely refund the package price or add all lost time on top of your subscription for free + some extra bonus we can negotiate together.
If you have any questions about our Refund Policy please contact us