Frequently Asked Questions

  • How do I start watching?
    Click here to read the setup guide.

  • I am not able to login to the application.
    You will receive an email titled Your IPTV Service Info which includes your app login details. Please use those details to login to the application. You will not be able to login to the application using your email. Your email is only used to login to this website / client area.

  • Does this work on my Amazon Fire device?
    Yes, click here for Fire stick setup guide.

  • Does this work on Roku?
    Unfortunately Roku devices are not supported.

  • How long is the free trial?
    The free trial is enabled for 48 hours. After the 48 hours you must upgrade or the service will be disconnected.

  • How do I upgrade from free trial?
    You can upgrade by going to your client area, click Free Trial package. Then click the Upgrade Subscription button.

  • Where can I see a list of the channels available?
    Click here to see our full list of channels.

  • How many devices can I connect simultaneously?
    You can have up to 2 devices connected and watching at the same time.

  • Can I add extra connections?
    Yes, you can add extra connections on the order page.

  • I signed up but my service has not been activated.
    Please wait at least 5 minutes for the service to activate. If you are still having trouble, contact our support team.

  • I'm trying to watch a movie but it keeps crashing.
    Go into the app settings and change the player to VLC or EXO.

  • Some of the streams are buffering.
    Go into the app settings and change the player to VLC or EXO.

  • Live channels and VOD is not working.
    Kindly raise a support ticket or start a live chat and one of our representatives will sort it out for you.

  • TV Guide (EPG) data is not updating.
    Go to the main screen of the app and click UPDATE on the top right corner. To enable automatic background updates, go into Settings > Other Settings > Enable Background Service Update Contents

  • How do I add channels to favorites?
    Press and hold select (middle button) on a channel to add it to your favorites.
  • 1010 Users Found This Useful
Was this answer helpful?

Related Articles

How to setup on Fire TV

FIRST, INSTALL DOWNLOADER APP ON YOUR FIRE STICK 1. From the device’s Main Menu scroll to hover...

How to configure GSE Smart IPTV

First install GSE Smart IPTV app on your iOS device. 1. Open the GSE app, then open the menu...